best practice visits
throughout the UK

It's NOT Magic!

Image of It's NOT Magic!'s Logo

Onsite Insights have teamed up with specialist training consultants THM to create - our brand new programme of events designed to help you bring fresh, innovative thinking to the top business challenges of today.

“It’s Not Magic”, a focus on CUSTOMERS, showcasing how we can better understand our customers and improve their experience with us as organisations. Creating an excellent CUSTOMER EXPERIENCE is critical in today’s competitive market place.

Our “It’s NOT magic!” event is led by Garry Marsh, Director of THM, who draws on 12 years of experience at Microsoft and MSN. This innovative, thought-provoking day will provide you with a set of ideas and methods to:

Create and enhance your customer service
Optimise the customer experience
Differentiate yourselves from your competition
Measure the experience you deliver.

Visit in 60 seconds

Creating Customer Magic ... Customer Service Excellence ... Customer Research ... Customer Experience ... Differentiating your organisation ... Measuring what you deliver ... Case Studies

Topics covered by It's NOT Magic!


Create and enhance your customer service

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Differentiate yourselves from your competition

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Measure the service you deliver

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Optimise the customer experience

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Testimonials about It's NOT Magic!
Fantastic, practical and engaging event!
Excellent knowledge presented in a fun and enjoyable way. Thoroughly enjoyed the day and feel it was most definitely worthwhile.
Fantastic way of presenting ideas. Good interaction and more enjoyable than most seminars that I have attended.
Presenter was excellent and had everyone's attention for the whole event.
Fabulous! Flowed very well. Entertaining and informative. Wonderfully visual as well as knowledgeable.
It very much makes you think about what we do in our own business and will make me act on this.
This event has been informative and of the most enlightening I have been on.
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